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11. 

What product is used to clean smudged keys on a keyboard?
A. TMC solvent
B. Silicone spray
C. Denatured alcohol
D. All-purpose cleaner
E. None of the above
12. 

ESD would cause the most damage to which component?
A. Power supply
B. Expansion board
C. Monitor
D. Keyboard
E. None of the above
13. 

To view any currently running Terminate Stay Resident (TSR's) programs you could type:
A. Memory
B. MEM
C. SYS /M
D. Memmaker
E. None of the above
14. 

Which type of system board is the MOST likely candidate for processor upgrading if you want maximum performance and future compatibility?
A. ML
B. PCI
C. ISA
D. EISA
E. None of the above
15. 

Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off?
A. Replace the indicated parts, one at a time in the recommended sequence, until the problem is resolved; return unused FRUs to stock
B. Replace all of the indicated FRUs at once and return the machine to the customer if the problem is resolved
C. Follow the same procedure as in ays replace the system board first if it is on the list of possible FRUs If multiple FRUs are indicated, then software is the most likely source of the problem
D. None of the above